PRIVACY POLICY
Effective Date: [1st of December, 2024]
Mercy B Therapy Café (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
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1. Information We Collect
We collect information about you in several ways, including:
a. Personal Information:
When you interact with our website or use our services, we may collect the following personal information:
– Full name
– Email address
– Phone number
– Billing and mailing address
– Payment information (e.g., credit card details)
– Date of birth
– Login credentials (username and password)
b. Sensitive Information:
As a therapy service provider, we may collect sensitive information related to your mental health, including:
– Session notes
– Appointment history
– Assessment results
– Personal and family history (as shared during therapy sessions)
c. Non-Personal Information:
We may also collect non-personal data that does not directly identify you, such as:
– IP address
– Browser type
– Operating system
– Pages visited on our website
– Time spent on our site
d. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect data such as:
– Preferences and settings
– Login history
– Browsing activity
You can control cookies through your browser settings; however, disabling cookies may affect the functionality of our website.
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2. How We Use Your Information
We use the information we collect for the following purposes:
a. Service Delivery:
– Scheduling and managing therapy appointments
– Conducting therapy sessions
– Maintaining accurate client records
b. Communication:
– Responding to inquiries and providing customer support
– Sending reminders, confirmations, and updates
– Delivering newsletters and promotional materials (with your consent)
c. Personalization:
– Customizing your experience on our website
– Recommending services based on your preferences
d. Legal and Regulatory Compliance:
– Complying with applicable laws and regulations
– Responding to legal requests and preventing fraudulent activity
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3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
a. Service Providers:
We may share your information with third-party vendors and contractors who perform services on our behalf, such as:
– Payment processors
– IT service providers
– Marketing agencies
b. Legal Obligations:
We may disclose your information when required to:
– Comply with legal processes
– Protect our rights, privacy, safety, or property
c. Consent:
We may share your information with your explicit consent for specific purposes.
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4. Data Security
We implement robust security measures to protect your personal information, including:
– Encryption of sensitive data
– Secure servers and firewalls
– Regular security audits and updates
Despite these measures, no system is entirely secure. We encourage you to protect your login credentials and notify us immediately of any unauthorized access.
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5. Your Rights
a. Access and Correction:
You have the right to access, review, and update your personal information at any time.
b. Data Portability:
You may request a copy of your personal data in a structured, commonly used format.
c. Withdrawal of Consent:
You can withdraw your consent for us to use your data at any time by contacting us.
d. Deletion:
You have the right to request that we delete your personal information, subject to legal and contractual obligations.
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6. Retention of Data:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
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7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.
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8. International Data Transfers
If you are accessing our services from outside Nigeria or the United Kingdom, your data may be transferred to and processed in Nigeria and the United Kingdom. By using our services, you consent to this transfer.
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9. Children’s Privacy:
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.
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10. Updates to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. The effective date at the top indicates when the policy was last revised.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Mercy B Therapy Café
Email: support@mercy.co.uk
Phone: +234-810-952-0523
Address: No 1, Oba Akinyele Street, MKO Abiola Way, Ibadan, Oyo State.
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Thank you for trusting Mercy B Therapy Café. Your privacy is our priority.
